Policies

Privacy Policy for Play Kingdoms

Effective Date: 1st January 2025

At Play Kingdoms, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and protect your personal data in compliance with the Personal Data Protection Act (PDPA) 2010 of Malaysia. By using our services or providing your personal data, you agree to the terms outlined below.

1. Personal Data We Collect

We may collect and process the following personal data:

• Names of parents/guardians and children.
• Contact information, including phone numbers and email addresses.
• Emergency contact details.
• Any other data you provide through our consent forms or other communications.

2. Purpose of Collecting Personal Data

The personal data we collect will be used for the following purposes:

• To manage bookings and play sessions.
• For emergency contact purposes.
• To communicate updates, promotions, or notifications related to our services.
• To comply with legal and regulatory requirements.

3. Disclosure of Personal Data

Your personal data will be kept confidential. However, we may disclose your data to:

• Authorities or regulators when required by law.
• Service providers who assist in operating our business, such as IT support.

We do not sell or rent your personal data to third parties.

4. Security of Personal Data

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, or misuse. However, no system is entirely secure, and we cannot guarantee absolute security.

5. Retention of Personal Data

We will retain your personal data for as long as necessary to fulfill the purposes outlined above or as required by law. Once it is no longer needed, we will securely delete or anonymize the data.

6. Your Rights

Under the PDPA, you have the following rights:

• To access your personal data and request a copy.
• To correct or update inaccurate or incomplete data.
• To withdraw your consent for data processing (subject to legal or contractual limitations).
• To request the deletion of your data (subject to legal or regulatory requirements).

To exercise your rights, please contact us at the details provided below.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with an updated effective date. We encourage you to review this policy periodically.

8. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at: linnea@playkingdoms.my

We are committed to safeguarding your privacy and ensuring compliance with the Personal Data Protection Act (PDPA) 2010.

Thank you for trusting Play Kingdoms!

INTRODUCTION

At Play Kingdoms we believe children have a right to be healthy, safe and secure. The safeguarding and welfare requirements specified in this document are designed to help staff and volunteers working at Play Kingdoms to create a high quality setting which is welcoming, safe and stimulating, and where children are able to enjoy playing, learning and grow in confidence.

Staff and volunteers must take all necessary steps to keep the children in the setting safe and well, including informing their accompanying adults of their responsibility to supervise and ensure the safety of the children in their care. The requirements explain what staff and volunteers must do:

• 1) Safeguard children
• 2) Ensure the suitability of adults who have contact with children.
• 3) Maintain records, policies and procedures.

At Play Kingdoms, we accept and recognise our responsibilities to safeguard the welfare of all children and young people by protecting them from all forms of abuse including physical, emotional and sexual harm. Play Kingdoms is committed to creating safe environments in which children can feel comfortable and secure. Personnel will at all times, show respect and understanding for individual's rights, safety and welfare, and will conduct themselves in a way that reflects the ethos and principles of Play Kingdoms. Our policy applies to all staff, governors and volunteers working in the playcentre.

GOVERNING PRINCIPLES

The Child Protection Policy is guided by the non-negotiable fundamental principles for realisation of the rights of all children and includes in particular:

1. Principle of Best Interest of the Child: The right of the child to have her or his best interest taken as primary consideration which is a substantive right, a fundamental interpretative legal principle and a rule of procedure.

It also implies that institutions, services and facilities responsible for care or protection of children will conform to standards established by competent authorities, particularly in the areas of safety, health and supervision; and reiterates the rights and duties of parents, guardians, other individuals legally responsible for them.

2. Principle of Safety: (No harm, no abuse, no neglect, no maltreatment) All measures will be taken to ensure that the child is safe and is not subjected to any harm, abuse or maltreatment while visiting Play Kingdoms playcentre.

3. Principle of Equality and Non-discrimination: All children shall be treated equal and given equal opportunity and treatment. There shall be no discrimination against a child on any grounds including gender, religion, caste, class, place of birth, disability etc. Stigmatising vocabulary or language will also not be used in Play Kingdoms settings.

4. Principle of Confidentiality: Every child has a right to protection of her/his privacy and confidentiality, in matters that call for such. Confidentiality shall be maintained when there has been abuse, especially when there has been sexual abuse.

5. Principle of Participation: Every child has a right to be heard, listened to and to participate in all processes and decisions affecting her or his interest and the child's views shall be taken into consideration with due regard to the age and maturity of the child. It has been noted that the right of a child to be heard is not only a right in itself, but should be considered in the interpretation and implementation of all other rights. The parent/guardian and family of the child also have a right to such participation unless decided otherwise by the Competent Authority.

HEALTH AND SAFETY

It is the policy of Play Kingdoms that all reasonably practicable actions will be taken to ensure the maintenance of a safe and healthy working environment, the health and safety of all persons, and to prevent damage to Play Kingdoms property, by promoting awareness of legal, personal and economic responsibilities.

Employees should be aware of their own duty to take responsibility for their own safety and that of other workers and children within the setting, and to co-operate with Play Kingdoms as to enable it to carry out its own responsibilities successfully. They must also carry out safety inspections of the working environment under their control in order to maintain standards. All employees should contribute towards making the work area, and access to it, as safe as possible. All working practices should be periodically appraised to ensure that the safest procedures are adopted.

Hygiene

Daily and weekly cleaning and sanitizing routines are in place, which includes all play areas, equipment, kitchen and café area.

Incident and accident reporting

All incidents and accidents occurring at Play Kingdoms, involving staff, volunteers, children or visitors must all be recorded and, depending on the seriousness of the incident, may need to be reported to the relevant agencies. In the event of an incident or accident involving a child a written record must be completed as soon after the incident as possible. A copy will be given to the parent or guardian, and the original will be kept in the incident log at the setting.

Risk assessment

A risk assessment should be carried out on any activity following an incident, accident or near-miss event in order to prevent any future incidents. The risk assessment should be carried out by the member of staff in charge of the activity and/or the General Manager.

Abuse or neglect

All staff members are trained in spotting the signs of potential abuse, neglect or harm to a child and follow a strict protocol of recording and reporting any such incidents to the Designated Safeguarding Lead. Each incident will be thoroughly investigated and reported to the relevant agencies if needed.

Partnerships with Parents and Carers

Play Kingdoms will communicate our safeguarding policy to parents/and or guardians accompanying the children to the setting and encourage their involvement in safeguarding practices. Parents will also be informed about their responsibilities regarding supervision and safety while at the playcentre.

PHYSICAL CONTACT

Since Play Kingdom is a playcentre for young children there could be situations where staff must be in close physical contact with the children, for example picking a child up to prevent an injury. It is important for the children to feel safe and secure whilst at Play Kingdoms setting and we are mindful of and respect that children react differently to physical contact, and all staff and volunteers are trained to only physically touch a child in the event of a potential accident where no carer can be seen.

If a member of staff witnesses any physical contact or action they deem to be inappropriate they must report this to their Manager or Designated Safeguarding Lead immediately.

Contact

If you wish to read the full policies, please contact the Safeguarding Lead at linnea@playkingdoms.my.

Consent Disclaimer

Play Kingdoms Sdn. Bhd. (1573743-U) is a legally registered company that provides indoor soft play and cafe services to customers. Play Kingdoms is strongly committed to maintaining a safe environment by regularly inspecting and maintaining its facilities and equipment in accordance with industry standards and ensuring our staff are trained in child protection and safeguarding best practice. In consideration of being permitted to participate in the activities at Play Kingdoms, located at P30-32 Plaza Ground Floor, Hartamas shopping centre, No. 60, Jalan Sri Hartamas 1, 50480, Kuala Lumpur ("Play Kingdoms"), I, the undersigned, on behalf of myself and any child(ren) under my care (each referred to as a "Participant" and collectively referred to herein as "Participants"), agree to the following terms: Play Kingdoms is not to be held liable and responsible for any harm, risk and loss to the participant during participation in activities at Playkingdoms.

Activities shall be defined as the various activities and services offered to Participants by Play Kingdoms, an indoor playground and cafe. Activities shall include, but are not limited to, the use of play structures, slides, climbing equipment, participation in events, workshops, and any other services or facilities offered by Play Kingdoms now or in the future. I understand that the employees of Play Kingdoms are not responsible for supervising Participants and that it is my responsibility to supervise any Participants I bring into the play centre. I acknowledge that I have read and am familiar with the Play Kingdoms rules & safety regulations. I understand that these rules and guidelines may change and that I will remain informed of any updates prior to entering the play centre. Play Kingdoms will make reasonable accommodations for Participants with disabilities or special needs, provided such accommodations do not compromise safety standards. It is the responsibility of the Parent/Guardian to inform us of any relevant disability or medical condition.

I understand that participation in the Activities entails certain inherent risks, including the risk of bodily injury or harm. I, on behalf of myself and any Participant(s) and our respective heirs, personal representatives, and assigns, hereby release, discharge, and agree not to sue Play Kingdoms, its managers, members, employees, and agents for any sickness, injury, or death arising directly or indirectly from participation in the Activities. This release applies to all claims or legal rights now existing or arising in the future, including claims arising from negligence by Play Kingdoms and its employees. I agree to indemnify and hold Play Kingdoms harmless from any and all claims, actions, suits, procedures, costs, expenses, damages, and liabilities, including lawyer's fees, incurred due to claims brought by any party as a result of or arising out of my or my Participant(s)' involvement in the Activities.

I understand that security cameras installed around and within Play Kingdoms' facility are for the safety of all participants and may be referenced should any incidents or injuries occur. I grant Play Kingdoms permission to use any photographs, video, or sound bites obtained of me or any Participant(s) at the facility for any legal use, including but not limited to publicity, advertisement, and web content. I understand that no royalty or other compensation shall be payable to me or the Participant(s) for such use. Participants may opt out of the use of their photographs, video, or sound bites for publicity by notifying Play Kingdoms in writing prior to participation.

I hereby certify that I am the parent or legal guardian of the Participant(s) whose names appear below, and I have the authority to waive rights on behalf of the Participant(s). I have read and understand all provisions of this document and the risks associated with the Activities. I acknowledge that the Activities could cause injury and even death, and I voluntarily sign this document. This waiver is valid for one year from the date of signing and must be renewed annually or upon any material changes to Play Kingdoms' policies or terms. I certify all the information provided is accurate. I consent to be legally bound by this disclaimer's terms as listed above.